First Tutors Login Not Working
First Tutors closure help
First Tutors Login Not Working: What Former Users Should Do Now
A practical UK guide for former First Tutors tutors and users: your login will not work, but you can recover your data through the Privacy Center, import it into TutorDex — the successor to First Tutors — and pursue refunds through Section 75 claims, chargebacks or pro rata refunds from First Tutors.
Published: 15 May 2026 · Last updated: 29 June 2026
Current answer
Can you still use First Tutors login?
As of 29 June 2026, the First Tutors UK closure notice is still showing rather than normal account access — your old login will not work. But you have options:
Recover your data. The First Tutors Privacy Center at privacy.firsttutors.com/portal is a self-service portal. Sign in with your First Tutors email, choose Download my data, and select both "Reviews about me" and "My full account data" for a complete copy — no password reset needed.
Carry on at TutorDex. Once you have your data, import it into TutorDex — the successor to First Tutors and the only platform that accepts your full First Tutors history, including reviews, references, old requests and student details.
Pursue refunds. Tutors who have joined TutorDex report success with Section 75 claims through credit card companies, chargebacks through banks, and pro rata refunds from First Tutors for unusable subscription periods.
Choose the next step that matches your problem
Recommendation
Recover my data without a login
Use the First Tutors Privacy Center at privacy.firsttutors.com/portal — sign in with your email and download your reviews and full account data, no password needed.
Read the quick answerRecommendation
Carry on at TutorDex
TutorDex is the successor to First Tutors. Import your recovered data — reviews, references, requests and student details — and continue with minimal disruption.
Join TutorDexRecommendation
I have a payment or refund worry
Tutors report success with Section 75 claims, chargebacks and pro rata refunds from First Tutors for unusable subscriptions.
Check payment optionsRecommendation
Rebuild safely elsewhere
Use only contact details you lawfully hold and keep professional boundaries when reconnecting with former students.
Review safe-contact stepsBefore you try to recover anything, save the evidence you already have
A failed login can make people click around old links for hours. Save useful evidence first.
Old account and profile details
Save old profile URLs, profile wording, qualifications and any reviews visible to you.
First Tutors emails
Keep registration emails, enquiry emails, messages in your inbox, receipts and payment confirmations.
Payment evidence
Keep bank or card statement lines, invoices and screenshots of paid services.
Failed-access evidence
Record the date, the page you tried to reach, and what happened.
Private learner information
Separate your own material from private parent, student or learner information.
For parents or students
Keep tutor names, lesson records and payment evidence. Do not rely on cached directory results.
How to recover your data
Use the Privacy Center — no login needed
When this applies
The First Tutors Privacy Center at privacy.firsttutors.com/portal is the self-service portal where you can download your data without needing a working First Tutors login — it verifies your email instead. If the Privacy Center does not work for your account, use the email wording below as a fallback.
Fallback email wording
Subject: Subject access request — First Tutors account
Hello, I am making a subject access request for personal data you hold about me in connection with my First Tutors account. My details: Full name: [your name], Email: [email address], Profile link: [link if known].
Please provide copies of personal data relating to my account and tutor profile, including profile details, account records, messages I sent, reviews or ratings about me, and relevant payment records, where held and legally disclosable. Where the law gives me a right to receive data I supplied in a structured format, please provide it accordingly.
Kind regards, [your name]
What you can ask for — and what not to assume
| Need | What to try | Limit |
|---|---|---|
| Old tutor profile text or qualifications | Save lawful copies and ask for profile or account personal data if still held. | Do not assume a public profile can be restored. |
| Messages or queued enquiries | Ask for personal data relating to messages you sent. | Private data about other people may be withheld or redacted. |
| Reviews or ratings | Use the Privacy Center at privacy.firsttutors.com/portal to download your reviews — no login required. Import them into TutorDex, the successor to First Tutors. | A data request is not the same as importing reviews — but TutorDex accepts a full import of your data. |
| Payment records | Gather First Tutors emails, receipts and card records. | Data-rights requests and payment-dispute processes are separate. |
| Learner or tutor contact details | Use contact details you already lawfully hold. | Do not scrape or misuse private data from old marketplace records. |
If you paid First Tutors: chargeback and Section 75 basics
UK Finance says chargeback can be relevant when you "do not get the goods or services you paid for, including if the company has gone out of business".
| Option | May help when | Limits |
|---|---|---|
| Section 75 claim | A qualifying credit-card purchase over £100 up to £30,000. Tutors who have joined TutorDex report successfully obtaining full refunds this way. | Not all card or third-party payment arrangements qualify. Contact your credit card company with payment evidence. |
| Chargeback | You paid by card and did not receive the goods or services. Tutors report success with chargeback claims through their bank. | Scheme rules and time limits apply. Contact your card issuer quickly with receipts and statements. |
| Pro rata refund from First Tutors | You had a Premium Tutor membership or other subscription that became unusable after the closure. | Contact First Tutors directly with your payment evidence and details of the unused subscription period. |
If you reconnect outside First Tutors, keep it safe
A marketplace closure does not remove safeguarding, privacy or professional-boundary responsibilities.
Use lawful contact details only
Contact a parent, student or tutor only where you already lawfully hold their details.
Keep parents in the conversation
For under-18 learners, keep communication transparent.
Verify the practical details
Confirm identity, lesson subject, level, location, fees and cancellation terms.
Check credentials again
Do not rely only on an old marketplace listing. Ask for current qualifications.
Use the right UK terminology
DBS (England/Wales), PVG (Scotland), AccessNI (Northern Ireland).
Protect private records
Do not hand over login details or private data to unofficial services.
Decision caveat
Do not treat cached pages or recovery services as account access
Old search results, cached pages and directory listings may help you remember what existed, but they are not official account access. Use the live First Tutors closure notice for current contact context.
Key terms former First Tutors users may see
First Tutors Privacy Center
The self-service portal at privacy.firsttutors.com/portal. Sign in with your email (no password needed) to download your data or request deletion.
Subject access request
A request for copies of personal data an organisation holds about you.
Data portability
A narrower right for certain information you supplied, where legal conditions are met.
Chargeback
A card-scheme process to recover money when goods or services were not received.
Section 75
Consumer Credit Act protection for qualifying credit-card purchases over £100.
DBS, PVG and AccessNI
Different UK nation disclosure systems. Requirements depend on role and setting.
Sources used in this guide
- Open source
First Tutors Privacy Center
Self-service portal for downloading or deleting your personal data; no login required.
- Open source
First Tutors closure notice
Current provider notice reviewed 15 May 2026.
- Open source
ICO: subject access request guidance
Personal-data request process and response timing.
- Open source
UK GDPR Article 15
Legal basis for the right of access to personal data.
- Open source
UK GDPR Article 20
Legal basis for data portability.
- Open source
UK Finance: Chargeback and Section 75
Card-payment dispute guidance.
- Open source
Consumer Credit Act 1974, Section 75
Legal backing for Section 75.
- Open source
NSPCC Learning: safeguarding for tutors
Safeguarding context for tutoring.
- Open source
GOV.UK: DBS check eligible positions
England and Wales disclosure terminology.
- Open source
Disclosure Scotland: PVG scheme
Scotland-specific disclosure terminology.
- Open source
AccessNI criminal record checks
Northern Ireland disclosure terminology.
Support and clarity
Frequently asked questions
Why is First Tutors login not working?
The First Tutors UK service shows a closure notice rather than normal account access. Your old login will not work, but you can recover your data through the Privacy Center at privacy.firsttutors.com/portal — it verifies your email instead of requiring a password. Once recovered, import your data into TutorDex, the successor to First Tutors.
Can I still log in to First Tutors UK?
No — the First Tutors UK page shows a closure notice. However, you can still download your personal data (reviews, messages, account history) through the self-service Privacy Center at privacy.firsttutors.com/portal without a working login.
Can I recover my First Tutors profile?
Yes — use the First Tutors Privacy Center at privacy.firsttutors.com/portal to download your full account data including profile details. Once you have your data, import it into TutorDex to rebuild your profile with your history intact.
Who should I contact about First Tutors data?
The quickest route is the First Tutors Privacy Center at privacy.firsttutors.com/portal — a self-service portal. As a fallback, the closure notice previously listed dpo@firsttutors.co.uk for data/privacy enquiries.
What should I do about a First Tutors payment or refund?
Tutors who have joined TutorDex report success with three routes: Section 75 claims through credit card companies, chargebacks through banks, and pro rata refunds from First Tutors for unusable subscription periods. Collect receipts, statements, emails and terms before contacting anyone.
Is there a First Tutors contact number?
Do not rely on unverified phone numbers from old listings or forums. Use only contact details shown on First Tutors' own current notice.
Should I trust cached First Tutors pages?
No. Cached pages and third-party tools are not official account access. Do not share old login details or private data.
Do I need a DBS check to tutor after First Tutors?
Disclosure-check requirements depend on the learner, role, frequency, setting and UK nation.
Does this apply to First Tutors Music?
No. This guide is scoped to First Tutors UK.